In October 2016, Sustainability First launched Project ‘Inspire’ - Innovation and consumer vulnerability.
The overarching aim of the project is to:
- Improve service delivery and quality of life for energy customers in vulnerable circumstances.
We will do this by:
- Identifying, sharing and promoting case studies of how innovation, particularly technological innovation, can support energy customers in vulnerable circumstances. In doing so, we will shine a spotlight on the potential for smarter approaches.
- Exploring and identifying any barriers and enablers to beneficial innovation e.g. regulatory, financial, legislative, organizational. We will make recommendations as appropriate.
- Horizon scanning - capture high-level views on potential new opportunities and future barriers to better serving energy customers in vulnerable circumstances.
The Project is supported by: