Innovation for Vulnerability

Improving service delivery and quality of life for customers in vulnerable situations

New Thinking

New insights and ideas to shape a more sustainable future

New-Pin

Building consensus on long-term public interest outcomes in energy and water

Power Responsive

Supporting National Grid on promoting demand side flexibility in electricity

Smart Meter Data

Exploring how smart meter energy data can better serve the public interest

Sustainable Futures Art Project

Encouraging dialogue and changing behaviours for a sustainable future

Energy Demand Side

Demand reduction and demand side response in the GB electricity system

Fair for the Future

Addressing the politics of fairness and the environment in energy and water

Welcome to Sustainability First.

Sustainability First is a think-tank that promotes practical, sustainable solutions to improve environmental, social and economic well-being. We are a registered charity that primarily works in the energy and water sectors.

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Project Supporters – Past & Present

Testimonials

“I’ve been hugely impressed by how they have developed their ideas around the value of statistics that draw on smart meter data. They have built a community that has grown in confidence and influence, and the event I attended was excellent in the open and inclusive way it discussed the issues”
- Director General for Regulation, UK Statistics Authority at Smart Meter Energy Data event

“The examples of innovative ways of supporting vulnerable customers have helped focus the thinking of the Heat Trust Committee on what can be done in this area”
- The Heat Trust

“The Project Inspire report demonstrates that when energy companies want to, they can innovate well for their vulnerable customers. We are pleased to sponsor this report and hope it will be a catalyst for change”
- OFGEM

“It was an opportunity to look beyond our own industry”
- Participant at ‘Energy for All’ event

“It was a really interesting way to present, and start up discussion on, innovative projects”
- Disability organisation at ‘Energy for All’ event

“Made some great contacts, with the opportunity to look at how these innovations could support gas networks to support customers”
- Participant at ‘Energy for All’ event

“I really liked having a positive air of collaboration - that we were celebrating each other - not competing as such and working to provide better outcomes for all”
- Innovator at ‘Energy for All’ event

“The New-Pin Tomorrow's World workshop provided us with high quality evidence and views from a diverse audience. We will apply what we've learned as we work towards publication of the UK's first National Infrastructure Assessment in 2018"
- National Infrastructure Commission

“The New-Pin project has created a positive environment in which water and energy stakeholders could hold conversations about shared challenges and opportunities”
- United Utilities

‘The New-Pin project has provided a very focused forum for looking in detail at a wide range of aspects relating to public interest considerations for the energy and water industries”
- SSEN

“ Following the New-Pin affordability workshop, WPD focussed its stakeholder engagement on long-term priorities, particularly the long term nature of affordability”
- WPD

“Following the New-Pin governance work we strengthened the role of our customer panel and also their interaction with our Board members – both Executive and Independent”
- WPD

“We were impressed with the New-Pin Board Governance piece and intend to include it as part of our own assessment of the effectiveness of our Board which takes place annually”
- South East Water

“The New-Pin workshops have helped us to take our own thinking about innovation and our community focused approach onto another level, particularly when thinking about creating new outcomes in partnership with others.”
- Affinity Water

“Through New Pin we have recognised more commonality between energy and water than we had previously seen”
- npower

“New-Pin has helped us to think further about the wider public interest considerations the company has beyond thinking about customers specifically. This has been reflected in our recent refresh of our 25 year Strategic Direction Statement. It is also helping us to think through our priorities for the PR19 business plan”
- Anglian Water

“New Pin has given us a refresher on thinking through the public interest aspects of what we do and has reinforced our work on innovation”
- Ofwat

“Through New-Pin we have been able to grow our network by finding a group of like-minded people across energy, water and beyond, so we can build this thinking into the future”
- OFWAT

“The recent Smart Meter Public Interest Advisory Group (SM-PIAG) Expert Panel session focussed on consumer research, featured an excellent cross-section of attendees and highlighted several key issues and opportunities, including the need for balance between accessing data for the public good whilst assuring consumer needs for data protection and privacy”
- Energy Systems Catapult

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Tweets by SustainFirst

Innovation for Vulnerability

New Thinking

New-Pin

Power Responsive

Smart Meter Data

Sustainable Futures Art Project

Energy Demand Side

Fair for the Future

Welcome to Sustainability First.

Fair for the Future

Smart meter data

Power Responsive

Innovation for vulnerability

Sustainable Futures Art Project

New-Pin

Energy demand side

New thinking

Project Supporters – Past & Present

Testimonials

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